Tag Archives: customer relations

How to Talk to Customers (Hint: Sound Human)

Knowing how to talk to customers should be a straightforward thing, right? Well, it can’t hurt to revisit what works and what doesn’t (and maybe consider implementing some new strategies as you head into 2015).

Posted in Customer Relations, Small Business Resource | Tagged | Leave a comment

6 Strategies for Dealing with Unhappy Customers

Let’s face it: no one likes it when there’s an unhappy customer. But how you respond to this customer can be a defining moment for you and your business. Here are some strategies for navigating these choppy and unpredictable waters.

Posted in Customer Relations, Small Business Resource | Tagged | 2 Comments

4 Ways to Build Better Relationships with Customers

Focus on Effective Customer Relationship Management Landing a customer is simply the beginning of the relationship. Think of it like getting that first date. You woo the person you want to date, and then you get the date. But do … Continue reading

Posted in Customer Relations, Small Business Marketing, Small Business Resource | Tagged , | Leave a comment

After-Hours Audit: How Well Does Your Business Operate Off Hours?

Customer Relations: 4 Tips for Evaluating What Your Business is Doing Right and Wrong After Hours…and How to Fix Any Issues  Sure, you deliver outstanding service during business hours. But what happens on the weekends, the evenings, or in the … Continue reading

Posted in Customer Relations, Small Business Marketing, Small Business Resource | Tagged , | Leave a comment

Suffering from “Lead Generation Overload”? Here are 5 Strategies for Prioritizing Your Next Steps

Implement lead generation “management” techniques for handling hot, warm, and cool leads What happens when you have too many leads coming in? People typically say, “Well, that’s a great problem to have.” But the key word in that sentence is … Continue reading

Posted in Customer Relations, Small Business Marketing, Small Business Resource | Tagged , | 2 Comments