Category Archives: Small Business Resource

6 Strategies for Dealing with Unhappy Customers

Let’s face it: no one likes it when there’s an unhappy customer. But how you respond to this customer can be a defining moment for you and your business. Here are some strategies for navigating these choppy and unpredictable waters.

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Overcoming Business Challenges: What Real People Have Done

Even the most successful small businesses have faced their fair share of challenges. The issue isn’t always how to avoid challenges, since some are inevitable. The key is figuring out what to do when you come face-to-face with one. For … Continue reading

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Customer Service Tips: 5 Things You Should Never Say

We’ve all been there, dealing with challenging customers. Don’t make the situation any worse. Here are five things you should never say to customers (even if you feel like it).

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How to Set a Marketing Budget

You probably know how important it is to have a marketing plan. But what about the money that will support that plan? How do you figure that out? If you find the money part incredibly perplexing, don’t worry (and know … Continue reading

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6 Reasons to Have Regular Employee Reviews

Have you been wondering whether you should have regular employee reviews? The answer is yes. Here’s why. 1. Regular communication is critical to success. If your employees operate in a vacuum where they have no formal feedback on their performance, … Continue reading

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10 Employee Retention Strategies That’ll Keep Your People Happy

If you’re managing a bunch of eager employees, you’ll want to harness that energy, encourage them to succeed, and foster their loyalty to your company. Here are ten strategies for doing all that while keeping them happy to boot.

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Road Race Essentials: 8 Promotional Products for Fall Classics

Fall is a big time for road races for a wide variety of charities and causes. If your business is involved as a sponsor, make sure you extend your visibility by using one (or more) of these promotional product essentials. … Continue reading

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