Category Archives: Customer Relations

Case Study: Small Business Owners Talk about Their Transition to Credit Cards

“Show me the money!” This famous line from the movie Jerry Maguire could also be the mantra for most small business owners, right? We sell our goods, perform our services, and want to be paid in a timely manner. In … Continue reading

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Social Media Tips: There’s an Art to Being Social, Dude

You’ll have no problem finding articles and blog posts that outline how to use different social media platforms, which ones are best for which industries, and how to measure ROI. But what sometimes gets lost in all this is how … Continue reading

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4 Ways to Build Better Relationships with Customers

Focus on Effective Customer Relationship Management Landing a customer is simply the beginning of the relationship. Think of it like getting that first date. You woo the person you want to date, and then you get the date. But do … Continue reading

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Business Conundrum: Strategies for Letting Customers Know About Price Increases

No one likes paying more money. But price increases happen, and are necessary. The question is, how do you break the news to your regular customers? Here are some strategies to consider. Strategies for developing your message: Make sure you … Continue reading

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How to Use Video to Boost Customer Engagement

Video Marketing Tips You Can Use NOW! If you spend any amount of time online, it’s almost impossible to avoid videos—videos of cats, celebrities, songs, Internet memes (hello, Harlem Shake), and much, much more. Videos are an extremely effective way … Continue reading

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After-Hours Audit: How Well Does Your Business Operate Off Hours?

Customer Relations: 4 Tips for Evaluating What Your Business is Doing Right and Wrong After Hours…and How to Fix Any Issues  Sure, you deliver outstanding service during business hours. But what happens on the weekends, the evenings, or in the … Continue reading

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Why Seasonal Menus Are So Effective (& How to Use This Strategy for Your Business)

It happens without fail: as the seasons change, so do restaurant menus. We experience this firsthand when we go out to eat, but we also see evidence of this with TV commercials that some of the big chain restaurants release. … Continue reading

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